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Technology was created to make our lives easier. So why does it seem that each new tech marvel or ‘customer oriented solution’ adds one more layer of frustration to our lives and businesses? Scates Technology Services doesn’t believe it has to be this way. Our goal is simple.
Over a decade of working with hundreds of businesses, large and small, we’ve learned a few things. First, we should treat our clients with the respect they deserve. It’s not easy building a small business, and technology shouldn’t be the holdup. Next, our clients are our number one responsibility. We don’t sell or resale products for kickbacks. We help choose the best solution for each individual business because, quite frankly, relationships are more important than commission. And finally, we must be nimble enough to evolve with the market and our client’s needs. Technology is always changing, and we provide the support to keep our customers at the cutting edge.
We see our approach as so simple it’s revolutionary. Instead of focusing on the tech, we focus on the people. With expertise that ranges from on-site computer repair and maintenance to structured cabling and build out, our only limitation is ‘what does our client need’.
When you have a problem you don’t want to be assigned a generic number, you want your problem solved and to know who is solving it. We bring the human element back to technology by NOT issuing our clients ticket numbers as if they were robotic machines that are to wait in a queue, instead, we talk with people, reply to emails, texts or other electronic messages to let them know how and when their issue will be resolved.
Security starts in house with us. While the conversation always starts with how we are going to keep out clients secure we take strong steps in making sure the systems we use to maintain yours are protected and locked down tight. All of our critical systems are protected with two-factor authentication systems and our client data is stored on encrypted systems. Our constant use of high level security means that it is part of our culture here. Our deep familiarity with this tech allows us to help our clients in implementing the same security measures in their businesses as well.
Having information is key to solving problems and we solved that by custom writing the system that runs our business. Our custom in house software allows our technicians to quickly see the history of work done, save all the information and configuration files from your systems into a nice and organized digital client profile. For out managed service clients we take it further by automating all of their updates, monitoring desktops, servers, and network with cutting edge automation systems. Our systems talk to your systems and any exceptions are sent to us for review. All of this comes together to bring you fast, accurate, and effective support.
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